Help Center

Are you looking for help? Use one of our self-service features, check our FAQs section, or contact our support, where our staff will be happy to help.

Frequently Asked Questions

The CorePass ID application is the world’s safest digital identity and login platform. For Ping Exchange, it not only provides a gateway into the platform but also a KYC verification process.

Learn more about CorePass.

Ping Exchange discloses all fees and charges and maintains a policy of not adding any margins on trading transactions. The full list of fees can be found here.

All the customers’ keys are kept offline entirely. This guarantees that any deposited funds are impervious to the threat of hackers, ensuring the utmost safety for our users.

Ping Exchange is available in all the countries with the proper regulatory legislature on digital assets trading. If this is not the case in your area, we apologize for the inconvenience caused.

Yes. Ping Exchange adheres to the strict regulatory requirements, AML, CFT, and GDPR compliance across all the areas where the platform is available.

The deposits and withdrawals happen almost instantaneously on Ping Exchange thanks to its unique hybrid nature. The full list of deposit and withdrawal time periods can be found here.